Returns Policy

We want you to love your Wildly Nice order — and if something’s not quite right, we’re here to help.

Change of Mind

We happily accept returns within 30 days of delivery for items in their original condition and packaging. If you’ve changed your mind or ordered the wrong thing, that’s okay — just send it back and we’ll refund the purchase price (excluding shipping costs).

Return Conditions

1. Your item must be unused and in the same condition as received.

2. It must be returned in its original packaging.

3. You’ll need to cover the return shipping costs unless the item was faulty

Faulty or Incorrect Items

We take great care when packing your order, but if your item arrives damaged, please let us know within 7 days of receiving it. We’ll sort it out as quickly as possible — with a replacement or full refund, including shipping.

Just send us an email at hello@wildynice.com.au with your order number and a photo of the issue.

How to Return

1. Email us at hello@wildlynice.com.au with your order number and reason for return.

2. We’ll confirm eligibility and provide return instructions.

3. Once we receive the returned item, we’ll process your refund within 3 business days.

Refunds

Refunds are made to your original payment method. Please note it may take a few days for your bank to process the transaction.

Let us know if you have any questions — we’re always happy to help.